Privacy Policy

Effective Date: August 25th, 2025

This Privacy Policy explains how Innovative Quests Inc., operating under the service and brand name Cozy Nook Motel™, collects, uses, and protects your personal information when you use our websites, mobile applications, booking systems, and related services (collectively, the “Services”).

By using Cozy Nook Motel™ Services, you consent to the practices described in this Privacy Policy.

We may collect the following types of information when you use Cozy Nook Motel™ Services:

• Personal Information: Name, email address, phone number, billing address, payment information, identification for bookings, and membership details.
   
• Booking Information: Reservation dates, room preferences, stay history, loyalty points, and related guest details.
   
• Device Information: IP address, browser type, operating system, mobile device identifiers, and app usage data.
   
• Location Data: If you enable geolocation, we may use it for features like geofence check-in and local partner offers.
   
• Preferences: Saved scent, lighting, climate, or entertainment preferences linked to your guest profile.
   
• Partner Transactions: Purchases made through local business listings or advertising within the app.
   

We use your information to:

• Process reservations, payments, and membership services.
   
• Personalize your stay (lighting, scent, climate, media preferences).
   
• Provide customer support and AI concierge services.
   
• Send booking confirmations, reminders, and service updates.
   
• Show local offers, promotions, and advertisements in accordance with your settings.
   
• Improve our Services through analytics and feedback.
   
• Comply with legal, tax, and regulatory requirements.
   

We do not sell your personal information. We may share your data only in the following cases:

• Service Providers: Payment processors, IT support, cleaning/maintenance partners, and trusted contractors.
   
• Business Partners: Verified restaurants, attractions, or local services you interact with through the app.
   
• Legal Compliance: If required by law, court order, or to enforce our Terms and Conditions.
   
• Corporate Transactions: If Innovative Quests Inc. is involved in a merger, acquisition, or asset sale.
   

We implement appropriate technical and organizational measures to protect your data, including:

• End-to-end encryption for sensitive data.
   
• Secure servers with restricted access.
   
• Multi-factor authentication for staff and admin systems.
   
• Regular system updates and vulnerability checks.
   

However, no system is 100% secure, and we cannot guarantee absolute security of your data.

Depending on your location, you may have rights under laws such as GDPR or CCPA, including the right to:

• Access the personal information we hold about you.
   
• Request correction or deletion of your data.
   
• Opt out of marketing communications.
   
• Restrict or object to certain processing activities.
   
• Request a copy of your personal data in portable format.
   

You may exercise these rights by contacting us at the details below.

Cozy Nook Motel™ Services may use cookies and similar technologies to:

• Remember your preferences and settings.
   
• Measure site traffic and usage trends.
   
• Provide personalized advertising.
   

You may disable cookies in your browser, though some features may not function properly.

We retain personal data only as long as necessary to provide Services, fulfill legal obligations, resolve disputes, and enforce our agreements.

Cozy Nook Motel™ Services are not directed toward children under 13. We do not knowingly collect information from children. If we discover such data has been provided, we will delete it promptly.

Innovative Quests Inc. may update this Privacy Policy from time to time. Updates will be posted on the Cozy Nook Motel™ website and app with a revised effective date. Continued use of Services constitutes acceptance of the updated policy.

For privacy inquiries or to exercise your rights, please contact us at:

Cozy Nook Motel™
c/o Innovative Quests Inc.
2595 North Road
Burnaby, BC, Canada
V3J 1R4

Email: Support@InnovativeQuestsInc.ca
Phone: 604-809-9318